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In the letter, dated April 4, Maloney outlined the numerous complaints his office has received ranging from delayed delivery to the total disappearance of packages.
“Americans have come to expect fast and dependable mail delivery because USPS has always done such a great job, but I’m getting a lot of complaints, and we need to make sure the Post Office is maintaining its high standards,” Maloney said. “Resource challenges and a changing market obviously make it tough for USPS to keep up, but older Americans waiting on medication and folks waiting for important paperwork don’t have the luxury of dealing with long delays.”
Maloney has received nearly two dozen complaints from Hudson Valley residents over the past few months. The complaints range in severity from late deliveries to packages arriving at the wrong address.
Similar complaints were publicized earlier by Greenburgh Supervisor Paul Feiner.
"It’s unacceptable that extended delays and improperly sorted packages have caused seniors to wait longer to receive necessary medications and folks to miss important documents they depend on," Maloney wrote in the letter. "These practices do not meet the service standards promised by the USPS and should be immediately addressed. It’s imperative that the USPS is ensuring that hard-working postal employees have the support they need to provide the high-quality service we’ve come to expect."
"I strongly urge you to work with the mailing facilities in the Hudson Valley region to find a permanent solution to maintain the integrity and dependability of this important service," Maloney said.
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